Workphone Fair Use PolicyLast updated: May 8, 2025Your Workphone Service is provided by Workphone, including its affiliates, assigns, and agents ("Workphone," "we," "us," or "our"). We reserve the right to periodically review usage patterns and behaviors—including voice, text, and data activity—to ensure compliance with this Acceptable Use Policy ("AUP"). If we determine, in our sole discretion, that your usage violates this AUP or is otherwise abusive or unreasonable, we may take corrective action, including terminating or modifying your Service.Workphone provides mobile phone service for startups, small businesses, and entrepreneurs. Our plans are designed to support typical business communication, not for high-volume commercial uses, persistent automation, or misuse of mobile infrastructure.Permitted UseYour Workphone Service is intended for standard business-related communications, such as:Traditional voice calls between individualsBusiness SMS/MMS communication with clients, vendors, or teammatesLimited outbound campaigns aligned with lawful business outreachMobile data use on your registered Workphone device for productivity applicationsProhibited UseWe consider your use of Workphone to be unreasonable or abusive and subject to action, including termination, if you do any of the following (determined at our sole discretion):Resell, rebrand, or commercially exploit your Workphone plan for third-party useRoute calls or messages primarily for outbound traffic without normal inbound behaviorUse Workphone outside of the U.S. for prolonged periods or as a primary international serviceEngage in high-volume marketing, telemarketing, or robocalling without consentUse your Workphone plan as a substitute for a call center or SIP trunking systemEmploy auto-dialers, mass texting tools, or continuous message botsSend bulk, unsolicited, or deceptive communicationsRun servers, surveillance feeds, or continuous data feeds through your Workphone deviceUse Workphone as a proxy for web hosting, P2P file sharing, or crypto miningManipulate caller ID, mask origin, or spoof numbersTransfer, clone, or tamper with your device or SIM to bypass account controlsUse Workphone in a way that could degrade network performance for others Fair Use PolicyTo maintain high service quality, we may monitor aggregate usage. "Excessive use" includes but is not limited to:Voice minutes or SMS volumes that materially exceed typical small business useMobile data usage that suggests streaming, server use, or background sync abuseContinuous or repetitive call forwarding or connection to voicemail or botsBehavior indicating your account is used for non-human or non-business activityWe may contact you if we detect anomalies and reserve the right to modify or suspend your Service accordingly. Lawful Use OnlyYou may use the Workphone Service only for lawful and appropriate business purposes. You may not use the Service to:Harass, defraud, defame, threaten, or otherwise abuse othersCommit or encourage illegal activity (fraud, phishing, IP theft, etc.)Violate intellectual property rights or privacy lawsInterfere with our systems or other users' access to serviceGenerate viruses, malware, or denial-of-service attacksAccess accounts, systems, or networks without authorization Monitoring and EnforcementWorkphone reserves the right to:Monitor traffic and investigate suspected violationsBlock traffic or suspend accounts without noticeDisclose customer data to law enforcement in compliance with applicable lawsCollect damages and recover service fees in cases of fraud or abuse Transfer and TamperingYou may not transfer or resell your Service or tamper with any device, firmware, SIM, or software to manipulate Service behavior. Workphone is not liable for damage, loss, or disruption resulting from unauthorized modifications. Theft and Fraudulent UseIf you believe your Workphone Service is being stolen, misused, or accessed without authorization, you must notify us immediately in writing at support@tryworkphone.com. You are responsible for all charges until you report the issue. Right of TerminationWe may terminate your Service at any time, without prior notice, if we determine that your usage violates this AUP or any other Workphone policies. All charges become immediately due and payable upon termination for cause. Questions?We're here to help. Contact our team, support@tryworkphone.com.